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FREQUENTLY ASKED QUESTIONS

If your question is not answered here, please contact us.

Matterport
What is Matterport?

Matterport is a powerful 3D camera that collects accurate visual and spacial data to map entire areas.  A matterport 3D space is a complete, three-dimensional representation of a real world location.  The space can be navigated on a smart phone, tablet, or desktop computer.

How is a Matterport 3D space different from a traditional virtual tour?

A traditional virtual tour is a gallery of stationary panoramic photos. Traditional photographers use DSLR cameras to capture mutiple photos which are then stitched together to form a panorama.

Our Matterport cameras capture real 3d data in which the result is a “textured mesh.” A textured mesh is a dimensionally accurate, 3D map of a space that is characterized by a set of polygons onto which colored textures are overlaid. The spherical 2D photography that the camera collects is then projected onto the textured mesh to provide photographic visual quality within the 3D space.

The technique of combining 3D and 2D data sets creates a realistic sense of movement as the models are navigated because of the use of the textured mesh during the transitions between spherical photographs.

Which browsers are compatible with Matterport 3D spaces?

Matterport 3D Space works on any browser that supports WebGL – the modern standard for 3D content on the web. A Matterport 3D Space works with all major browsers, including:

  • Firefox 4 or later
  • Chrome 9 or later
  • IE 11 or later, with Windows 8 or later
  • Opera 12 or later
  • Safari 5.1 or later, with OSX 10.8 Mountain Lion or later

To check if your browser supports WebGL, visit get.webgl.org.

Can I download the Matterport 3D space?

A Matterport 3d space has its own unique file format that must be used online. For this reason, they can not be downloaded.

However, there is a free iOS app available that allows you to download Matterport 3d Spaces and view them offline.

Video Production

How do we get started?

We offer a 1-hour consultation to learn more about you and your video production needs. We will then present our ideas, plan of action, and budget for the project. Pre-production starts once the first payment is submitted.

How long will it take to produce my video?

Branded videos projects vary in scope and scale. The typical project lasts 6-8 weeks and breaks down to 1-2 weeks of pre-production, up to 1 week of principal-production, and 4-6 weeks of post-production. When we learn more about your project we can best define how long it will take, and this is always agreed upon before any branded video project is started.

If I want to make changes after giving an approval, will there be additional costs?

Yes, changes that are requested after the included revisions will incur an additional expense. We will always discuss those costs with you beforehand as to ensure it is approved to make the change.

Review & Reputation Management

What is review and reputation management?

Review and reputation management is essential to the success of your business online. Protecting your reputation isn’t just about getting more positive reviews, by preventing or cleaning negative reviews, you can help drive your business forward to a profitable trade.

What if my clients don't leave a review?

If your clients don’t leave a review, we’ll prompt them with friendly reminders.

How will I know when a new review is posted?

We provide review monitoring and alerting. Know about your reviews as they get posted so you can CELEBRATE positive reviews and RESPOND to negative feedback before it does harm.